SHIPPING POLICY
Giftanbul ("we" and "us") is the operator of (https://www.giftanbul.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Giftanbul will happily accept returns due to change of mind as long as a request
to return is received by us within 7 days of receipt of item and are returned to
us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Giftanbul) will refund the value of the goods returned but will NOT refund the
value of any shipping paid.
3.2 Warranty Returns
Giftanbul will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Giftanbul to
process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Giftanbul will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Giftanbul
encourage you to be aware of these potential costs before placing an order with
us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Giftanbul at the customers expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please submit an enquiry at
info@giftanbul.com
RETURN POLICY
Within 14 days from the delivery of your package you may request to return your order without any cause.
All items will be inspected upon return so you must return the products to us in perfect condition.
The products shall not have been used or washed. Returns will only be accepted if the products are returned with their original packaging fully intact and the original labels still attached to each product. In unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you on your expense. The goods are in your responsibility until they reach us, so make sure it’s packed up properly and not get damaged on the way. We will not compensate for returned packages lost in the return shipping. Any shipping charges as well as return handling cost that may occur when returning the products are the customer’s responsibility. The cost of the merchandise alone will be refunded unless an error occurred on the part of the us. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after we receive the returned products. Please note that shipping, additional duties, taxes or any additional charge you may have had will not be refunded by us. Always make sure to receive a proof of posting from the carrier (FedEx, UPS, DHL etx.) when sending your returns. During “Free Shipping”-campaigns you as a customer only pay for the return shipment – if one should occur. Please also note that the returns should only shipped via Express carrier (FedEx, Dhl etc.)
PAYMENT METHOD
We accept the payments by Credit Card, Debit Card, MasterCard, Visa and almost every card available around the world.
WHOLESALE INQUIRIES
We are an international trading company called TurkishBOX located in Istanbul, Turkey.
We help clients to find products, and providing a stable supplying chain. We work closely with many factories across Turkey which gives us a guaranteed supplying capability and a diversity of products. (ceramic, daily using kitchen tools, decorative products, Turkish towels, etc.).
As part of our service, you can ask us about any type of products at anytime, the competent and professional team will reply you with a list of recommendations and a catalog with full details and a fairly low price offer.